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DataViz Technical SupportDataViz Technical Support

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Support Options/Contact Information

DataViz provides the following support options for our customers:

Web Support:
 We have found that over 90% of the calls we receive are answered on our support web site. This site is designed around the same thought process our tech reps use on the phone and is the same source of information used by all of our tech reps.
E-mail Support:

Due to an overwhelming amount of spam coming through our old support e-mail address, we moved some time ago to a web form based process of submitting technical support questions. It helps prevent spam from overwhelming our reps and also provides us a way to get the information we need from you to better solve problems with a minimal number of email exchanges.

E-mail support is available for customers who are using the latest version of non-discontinued software and customers using a demo/trial version of our software. To see if you qualify for E-mail Support, you must log into our support site with your product registration number. Customers who choose not to log in with their registration number will have no option to contact us via web form.
Phone Support:

You can contact the DataViz Support Department at 203-874-0085.
Phone support is available for customers who are using the latest version of non-discontinued software and customers using a demo/trial version of our software.
To see if you qualify for Phone Support, you must log into our support site with your product registration number.

A fee of $19.99 will be charged to customers who opt to use phone support, unless the problem is installation related.

3rd Party Products:
If you purchased a 3rd party product from DataViz, support for that product will be handled directly from the product's manufacturer. Please see our 3rd party manufacturer contact list.

International Customers

You can contact DataViz using the above methods. Another option is contacting the reseller or distributor you purchased your DataViz product from. Please see our list of International Distributors for more information.