DocID: 13629 - What are my Exchange Server settings?
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What are my Exchange Server settings?

Document ID: 13629
Last Reviewed: 11/10/2009

This document applies to:
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Question:

What are my Exchange Server settings?

Answer:

In order to synchronize with your account on an Exchange server, you must enter the settings required to connect to that Exchange server. The required settings are your user name, password, server name, domain, and whether or not to use SSL. These settings can be obtained from your IT department, but normally it is very easy to find them yourself by following the steps below.


Two Quick Steps to Find Your Exchange Server Settings:

STEP 1 - If you are familiar with Outlook Web Access (OWA), login from your web browser, then note the URL:

In the above example, the server name is the part of the URL between https:// and /owa/. The 's' in https means SSL is enabled on the server (if SSL was disabled on the server, it would just be http.) The password you used to log into OWA is the password you will enter on your handheld. Therefore, the Exchange Server settings would be:

  • Server Name - exchange.mycompany.com (the server name does not include http:// or https://)
  • Use SSL - Yes
  • Password - [whatever you use to log into OWA]

 

STEP 2 - On your computer keyboard, press Ctrl-Alt-Delete, then note the logon information:

In the above example, the domain and user name are divided by a slash ( \ ). Therefore, the Exchange Server settings would be:

  • Domain - DOMAINNAME
  • User Name - busername

 

NOTE: If you are not able to determine your server settings by following these steps, contact your IT department, or review the additional information below.


Additional Information:

User name:

  • Your user name is most likely the name you use to log onto your computer.
  • The user name is not case-sensitive and may include spaces.
  • If you have a hosted Exchange account, the user name would most likely be the same as the one you use to access your email on your computer.

Password:

  • Your password is most likely the password you use to log-on to your computer.
  • The password is case-sensitive.
  • If you have a hosted Exchange account, the password would be the same as the one you use to access your email on your computer.

Server Name:

The Exchange Server settings require a publicly accessible server name for the front-end Exchange Server:

  • The server name will not include http://.
  • The server name will not include other web address sections such as slashes ( / ) or '.html'.
  • The server name will be in the form 'exchange.mycompany.com' where 'exchange' is determined by your IT staff and 'mycompany' is the name of your company. (Alternatively, an IP address can be used. This IP address must point to the front-end Exchange Server.)

Domain:

The "Domain" field of your settings may or may not be required, depending on your network configuration. If you are using an Exchange account from your company, you can find your domain by completing these steps on your computer:

  1. Press Ctrl-Alt-Del on your keyboard.
  2. Select Lock Computer.
  3. Press Ctrl-Alt-Del on your keyboard.
  4. Select Options >>.
  5. The text in "Log on to" is the domain.

Alternatively, you can log-off of your computer account and when you return to the log-in screen, you should see the domain you belong to. If you are unsure about your domain, please contact your IT staff. If you are using a hosted Exchange account, please contact your Exchange host for this information.