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Sync Error
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Related Error
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Meaning
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Steps
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-1
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502, 504
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For more information on this problem, please refer to the following link:
Doc ID 13996
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-4
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Error Unknown
Please check the amount of available memory on your device.
Try disabling Contacts and Calendar sync. If the sync completes successfully, please try conflict resolution steps.
Please see the conflict resolution steps for a conflict with a Calendar, Contact, or Email items.
Doc ID 14030
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-6
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Please contact your IT staff to ensure you have the correct server name and domain entered in your RoadSync settings.
Also, please verify that the server is Exchange Server 2003 server or higher (prior server versions will not work with RoadSync as they do not support ActiveSync). If the server is Exchange Server 2003 or Exchange Server 2007 and the settings are correct, please try to reset RoadSync from the Advanced Settings.
This link also may be helpful:
Doc ID 13811
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-9
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Can be caused by a corrupt Contact in Outlook that is syncing with RoadSync. The contact may have been created with Outlook 2007. Once the corrupted Contact is discovered, it should be deleted and recreated.
Please see the conflict resolution steps for a conflict with Contact items:
Doc ID 14030
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-14
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Can be a problem with one or more specific calendar events. This could possibly be due to calendar entries that were created in another program and sent to Outlook.
Please see the conflict resolution steps for a conflict with Calendar, Contact, or Email items.
Doc ID 14030
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-15
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Can be a problem with a specific email that has an attachment. This could possibly be due to a SharePoint link.
Please see the conflict resolution steps for a conflict with Calendar, Contact, or Email items.
Doc ID 14030
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-18
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Can occur if a user switches the device from Offline Mode to Online Mode.
For example:
- Switch the phone to Flight Mode
- Open the RoadSync Mailbox
- Delete an e-mail that was received today
- Switch the phone back on
When the sync starts back up it will prompt the user for the Access Point and successfully sync. This error may only be noticed in the log file.
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-20
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A Symbian error which can be caused as a result of a previous/current install of Mail for Exchange on the device. If Mail for Exchange has been installed on the device or is currently installed, the error may show in the log during the sync of Contacts.
Once Mail for Exchange is uninstalled from the device, a reinstall of RoadSync is sometimes necessary to fix this issue.
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-34
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For more information on this problem, please refer to the following link:
Doc ID 13997
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-36
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For more information on this problem, please refer to the following link:
Doc ID 13999
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-4155
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This error can indicate that no data connection is available at the present time. Please turn off the device, wait a few moments and turn on the device.
Check the devices signal strength.
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-7510
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SSL Error
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This error indicates that SSL is enabled in the RoadSync preferences, but the server does not use SSL. Please open the RoadSync settings on the device and uncheck 'Use SSL'. Try syncing again. |
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-7520
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SSL Error
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This error indicates that a setting on the Exchange Server to accept user certificates is set incorrectly. It could be the default website setting to accept user certificates.
Please remove this setting and the synchronization with RoadSync will be able to function properly.
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4
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We have seen this error occur when updating anti-virus software on the server.
Known Cause: Trendmicro Client/Server/Messaging Security for SMB, V 3.0, Build 1030
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4
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0x7371107
(ASDataManagerErrBadStatus)
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Your Exchange Server may need to be updated. For more information on this problem, please refer to the following link:
Doc ID 14307
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5
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A command that RoadSync needs to function is not available on the server. Please check with IT to ensure that all necessary commands are supported for ActiveSync.
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9
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0x7371101
ASDataManagerErrMissingData
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For more information on this problem, please refer to the following link:
Doc ID 14005
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10
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There is an illegal character in a record. Try turning off Calendar from syncing. If the sync is successful then the cause is an illegal character in a calendar entry. If the Calendar syncs fine then try the same process for Contacts and Email.
Please see the conflict resolution steps for a conflict with a Calendar, Contact, or Email item.
Doc ID 14030
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11
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0x7370007
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There is an appointment in the Calendar that is causing the error. Try turning off Calendar from syncing. If the sync is successful then the cause is an appointment conflict in the Calendar. If Calendar works fine then try the same with Contacts and Email.
Please see the conflict resolution steps for a conflict with Calendar, Contact, or Email items.
Doc ID 14030
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400
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Bad Request
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Please contact your IT department to ensure the correct server name and domain are entered into the RoadSync settings.
Also, please verify that the server is Exchange Server 2003 server or higher (prior server versions will not work with RoadSync as they do not support ActiveSync). If the server is Exchange Server 2003 or Exchange Server 2007 and the settings are correct, please try to reset RoadSync from the Advanced Settings.
This link also may be helpful:
Doc ID 13811
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401
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0x7370D02
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Unauthorized
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For more information on this problem, please refer to the following link:
Doc ID 14009
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403
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Forbidden
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For more information on this problem, please refer to the following link:
Doc ID 14010
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404
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Not Found
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A. This could be because the server specified does not have ActiveSync enabled or an incorrect server name is being used in the RoadSync settings.
Please check with your IT staff for the proper server name and to ensure that ActiveSync is enabled on the server. The server name you are looking for is the external, front-end Exchange server name. If you only have one Exchange server, there would be only one name, otherwise, the server must be the front-end one. Alternatively, your system administrator could provide you with the external IP address for the Exchange server.
B. This problem can also be caused by the Firewall Timeout being lower than the push cycle. Please ask your IT department to raise the Firewall Timeout to be above the push cycle. Suggestion 18 minutes when the push cycle is 15 minutes. Here is a link to Microsoft's website on how to properly configure the server environment to allow push email through Exchange ActiveSync:
http://support.microsoft.com/?id=905013
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405
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0x7370D02
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Method Not Allowed
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Please contact your IT staff to ensure you have the correct server name and domain entered in your RoadSync settings.
Also, please verify with your IT staff that you are connecting to an Exchange Server 2003 server or higher (prior server versions will not work with RoadSync as they do not support ActiveSync). If the server is Exchange Server 2003 or Exchange Server 2007 and the settings are correct, please try to reset RoadSync from the Advanced Settings.
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0x7370D06
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This error is caused by a certificate that was created incorrectly, a certificate that was not placed on the C: drive of the server, or a certificate that is not located in the Trusted Root Authorities Store on the server.
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440
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For more information on this problem, please refer to the following link:
Doc ID 14013
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500
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0x7370C06
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Internal Server Error
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This error is caused by an incorrect setting on the Exchange server. Unfortunately, this is a generic error response that only indicates a request failure within the server. Please refer to the Microsoft documentation below to correct this error:
Method 1
Method 2
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501
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Not Implemented
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A command that RoadSync needs to function is not available on the server. Please check with your IT department to ensure that all necessary commands are supported for ActiveSync.
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503
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This error indicates that the SSL setting in the RoadSync preferences is set incorrectly.
Please open the RoadSync settings on the device and change 'Use SSL'. Then try syncing again.
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507
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Insufficient Disk Space
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This error indicates that your mailbox store is full. Because of this condition, ActiveSync is unable to synchronize your data. Please remove some of your Exchange data (either archive it locally or delete it from the server) and then try syncing again.
If you continue to encounter this error, please reset RoadSync from the Advanced Settings and try syncing again. If the same error message continues to appear, please contact your IT staff to confirm the size of your Exchange mailbox and verify you are below the maximum limit.
To learn more about the Exchange Storage Architecture please click the link below. Specifics on the Database Size Limitations can be found in the below link as well:
Microsoft Exchange Storage Architecture
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0x7370005
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Please contact your IT staff to ensure you have the correct server name and domain entered in your RoadSync settings.
Also, please verify with your IT staff that you are connecting to an Exchange Server 2003 server or higher (prior server versions will not work with RoadSync as they do not support ActiveSync). If the server is Exchange Server 2003 or Exchange Server 2007 and the settings are correct, please try to reset the Access Point from the Advanced Settings.
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0x740F
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This error can indicate that no data connection is available at the present time. Please turn off the device, wait a few moments and turn on the device.
Check the devices signal strength.
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8
21
411
4619
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0x7371102
ASDataManagerErrInboxNotFound
0x7370C07
httpErrTransactionTimedOut
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For more information on this problem, please refer to the following link:
Doc ID 14020
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| 1212 |
0x7370C07
httpErrTransactionTimedOut
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Palm Error
(could not connect)
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This error indicates that your server name is incorrect. RoadSync is not able to connect to the server name that you entered in the server settings.
Please confirm with your IT department that you are using a publicly accessible domain name for the Exchange Server 2003 (front-end) server. This domain name will probably be in the form of "exchange.mycompany.com". The name will not include "http://" or any slash ( / ) symbols.
You may also use a public IP address that points to your front-end Exchange server if no domain name is available.
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0x7370C0B
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This specific error can indicate a problem with the Outlook account itself. If your information (Calendar, Contacts, etc.) is located in a separate PST file and is not stored on the Exchange server, you will experience this error message.
To test this, disable Calendar and Contacts sync and try the sync again. If the sync completes successfully, this means the Calendar and Contacts are located locally in a separate PST file.
To resolve this issue, migrate your Calendar and Contacts data to be stored onto the Exchange server, then enable Calendar and Contacts sync.
Please see the conflict resolution steps for a conflict with Calendar, Contact, or Email items.
Doc ID 14030
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-7510
8
5
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0x7371107
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To resolve this problem, open the RoadSync Settings, Advanced Settings, and choose 'Reset all Data'. Once you do this, sync and this should resolve the problem.
This error may occur after setting a subfolder to sync and may require a 'Reset Mail Data'.
This error message occurs after a change has been made to the Exchange Server, for example upgrading from Exchange Server 2003 to Exchange Server 2007.
If you are using a Series 80 device and you are experiencing this error, please make sure you have updated to the current release of RoadSync for Series 80 devices (version 2.004). Please check the link below for the latest release:
RoadSync for Symbian Series 80
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0x7370D0C
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For more information on this problem, please refer to the following link:
Doc ID 14023
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0x7370B02
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This error indicates incorrect settings for the Internet Access Point (IAP).
Please check with your service provider for the correct IAP and connection settings.
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0x7370C06
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This may be caused by a calendar appointment that was either accepted on the phone or in Outlook, and deleted from the other location (a calendar conflict).
Please reset RoadSync from the Advanced Settings, disconnect from network, and then synchronize.
This may also be caused by incorrect GPRS settings. Please check with your service provider for the correct IAP and connection settings.
If you are in the Wizard Stage of RoadSync and you are experiencing this error, check your Server Address and Domain, as these may be incorrect.
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0x7370B09
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This error may reside in the log file if, during the use of Push, RoadSync seems to Push in an infinite sync loop.
Please see the following Document ID on our website:
Doc ID 13811
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0x7370B07
internetConnectSSLFailed
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For more information on this problem, please refer to the following link:
Doc ID 14027
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0x7370F04
(messageManagerErrCorruptInstall)
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For more information on this problem, please refer to the following link:
Doc ID 14382
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0x737D014
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System Error
Try rebooting the device. There is currently no known solution to this problem.
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ActiveSyncEngine Error
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System Error:
You may experience this error while performing an Online Search with Exchange 2007, downloading the remainder of a message, or downloading and opening an attachment.
Try rebooting the device. There is currently no known solution to this problem.
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