DocID: 14187 - I installed BlackBerry OS 4.5 but Documents To Go is not installed on my phone.
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I installed BlackBerry OS 4.5 but Documents To Go is not installed on my phone.

Document ID: 14187
Last Reviewed: 7/21/2008

This document applies to:
Documents To Go Premium 1.0 for BlackBerry (OS 4.5/4.6)
Documents To Go Premium 1.0 for BlackBerry (OS 4.7 and above)
Documents To Go Standard 1.0 for BlackBerry (OS 4.5/4.6)
Documents To Go Standard 1.0 for BlackBerry (OS 4.7 and above)

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Problem:

I installed BlackBerry OS 4.5 but Documents To Go is not installed on my phone.

Solution:

Documents To Go Standard Edition is included with BlackBerry OS 4.5, but it may not be selected for installation by default (this depends on the carrier that provided the OS 4.5 update). In order to install Documents To Go Standard Edition, follow the steps below. (NOTE: The following steps are based on BlackBerry Desktop Manager 4.5. Older versions such as 4.2 or 4.3 may look slightly different, but the steps should basically be the same.)

  1. Open the BlackBerry Desktop Manager on your computer and select the Application Loader.
  2. Click Start under the Add/Remove Applications section, and wait while it checks your device configuration.
  3. On the Device Application Selection screen, scroll to the bottom of the list to find Documents To Go.
  4. Click the checkbox next to Documents To Go to select it for installation, then click Next.
  5. Click Finish to start the installation process, and wait while it updates your device.
  6. When it confirms that the operation was successful, the installation is complete.