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I get a "Download failed" or "907 Invalid COD" error when trying to install Documents To Go on my BlackBerry.

Document ID: 14238	<< Back
Last Reviewed: 11/12/2009 This document applies to: Documents To Go Premium 2.0 for BlackBerry Documents To Go Standard 2.0 for BlackBerry Documents To Go Premium 1.0 for BlackBerry (OS 4.5/4.6) Documents To Go Premium 1.0 for BlackBerry (OS 4.7 and above) Documents To Go Standard 1.0 for BlackBerry (OS 4.5/4.6) Documents To Go Standard 1.0 for BlackBerry (OS 4.7 and above)
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Problem:

I get one or more of the following errors when trying to install Documents To Go on my BlackBerry:

Download failed.	907 Invalid COD File system error	907 Invalid COD File not found

Solution:

A "907 invalid COD" error happens when Documents To Go cannot find specific components needed during installation. One possible cause of this problem is an interruption during the download & installation process. It may also happen for other reasons. To resolve this problem, you will need to uninstall Documents To Go, reboot the phone, and then reinstall Documents To Go. To do so, please follow these steps:

1. Open the Options application on your BlackBerry, and go to Advanced Options > Applications.
2. Scroll down to highlight Documents To Go, then press the Menu button and select Delete.
3. When asked if you want to delete Documents To Go, select Delete.
4. After it has been uninstalled, remove the battery while the BlackBerry is still powered on.
5. Reinsert the battery and turn the power back on.
6. Reinstall Documents To Go.

To reinstall Documents To Go on your BlackBerry, use one of the methods described here:

How do I install Documents To Go 1.0 on my BlackBerry smartphone?

How do I install Documents To Go 2.0 on my BlackBerry smartphone?