I get the error "Not enough storage space to perform this action" when trying to create, edit, or save a file in Documents To Go.

Document ID: 14240
Last Reviewed: 11/18/2009 This document applies to: Documents To Go Premium 2.0 for BlackBerry Documents To Go Standard 2.0 for BlackBerry Documents To Go Premium 1.0 for BlackBerry (OS 4.5/4.6) Documents To Go Premium 1.0 for BlackBerry (OS 4.7 and above) Documents To Go Standard 1.0 for BlackBerry (OS 4.5/4.6) Documents To Go Standard 1.0 for BlackBerry (OS 4.7 and above)
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Problem:

I get the following error when trying to create, edit, or save a file in Documents To Go:

Not enough storage space to perform this action. Please free up some space and try again.

Solution:

This problem can happen if there is not enough free space in the Device Memory for Documents To Go to function properly. Documents To Go needs to create temp files on the internal Device Memory in order to store temporary data when editing files, even if the files are on a Media Card. Only part of the total Device Memory can be used for file storage. If there is not enough memory to for Documents To Go to create or modify the temp files, it can result in the above error.

To fix this, you may need to increase the amount of Device Memory used for file storage. First, check the available Device Memory by following these steps:

1. Open the Media application on the BlackBerry.
2. Press the Menu button and choose Explore.
3. Highlight Device Memory, then press the Menu button and select Properties.
4. In the dialog that appears, check the percentage of used device memory (under the small pie chart).

   

If the used device memory is close to 100%, Documents To Go may not have enough for its temp files. You can try increasing the Device Memory Limit to solve this problem:

1. Open the Media application on the BlackBerry.
2. Press the Menu key and choose Options.
3. Select the current Device Memory Limit setting and choose a larger size.

   

4. Press the Back button and Save the changes.

After increasing the Device Memory Limit, you should see a lower percentage of used memory if you go back to check the Device Memory Properties.

If the Device Memory Limit is already set to the maximum size but you still get the error when trying to use Documents To Go, you will need to clear up some memory. You can remove extra languages installed on the device, or move your pictures, music, and/or other files to an external media card. We recommend having at least a couple hundred KB free on the Device Memory. Please visit the following support page on RIM's website for further information about maximizing free space on your BlackBerry smartphone:

How to maximize free space and battery power on the BlackBerry smartphone