DocID: 14362 - Can I synchronize Documents To Go for iPad/iPhone/iPod touch through a USB cable?
DataViz, Inc. DATAVIZ-HOME

Can I synchronize Documents To Go for iPad/iPhone/iPod touch through a USB cable?

Document ID: 14362
Last Reviewed: 6/30/2010

This document applies to:
Documents To Go for iPhone/iPod Touch/iPad

Printer Friendly  Printer Friendly


Question:

Can I synchronize Documents To Go for iPad/iPhone/iPod touch through a USB cable?

Answer:

No, this is not possible because Apple does not make USB synchronization available to third party applications. iTunes is the only program that can sync with an iPad/iPhone/iPod touch via USB connection. With few exceptions, a third party app cannot access files outside of its own location on the device, which is known as the application's "sandbox". Due to Apple's restrictions, application sandboxes are not visible on a computer when the device is connected via USB. The device keeps the application sandbox area hidden and only accessible by the app on the device. For Documents To Go, this means files must be transferred via WiFi because using a network connection is the only supported means of accessing our sandbox from the Documents To Go Desktop program on a computer.

A few third party apps have been able to sync via USB by using a hack to access a certain directory on the device. However, the method they use to gain USB access is in violation of the App Store rules set by Apple, who has been shutting down those apps.

We understand that WiFi connections can be problematic for some users. If you are unable to pair or sync with the Documents To Go Desktop application, we recommend the following alternatives:

  • Online Files / Cloud Storage (Documents To Go Premium only)
    Documents To Go Premium supports synchronization with several "cloud storage" services including Google Docs, Box.net, Dropbox, MobileMe iDisk, and SugarSync. This feature allows you to download, view, and edit files from your online account directly in Documents To Go. Any changes you make can be saved and synchronized back to the online account. You can also create new files in Documents To Go and upload them to your account. Click the following link for more information:

    How do I set up Documents To Go for iPad/iPhone/iPod touch to sync files from an online/cloud storage account?

  • iTunes File Sharing
    If you have a device with OS 3.2 or higher, you can copy files between your computer and Documents To Go on the device via USB by using the iTunes File Sharing option. This method will not synchronize changes to your files, but it is a very easy way to copy files to/from the device. Click the following link for more information:

    How do I copy files to or from my iPad/iPhone/iPod touch using iTunes File Sharing?