DocID: 14398 - How do I open email attachments in Documents To Go on an iPad, iPhone 4 or other iOS 4 device?
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How do I open email attachments in Documents To Go on an iPad, iPhone 4 or other iOS 4 device?

Document ID: 14398
Last Reviewed: 6/30/2010

This document applies to:
Documents To Go for iPhone/iPod Touch/iPad

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Question:

How do I open email attachments in Documents To Go on an iPad, iPhone 4 or other iOS 4 device?

Answer:

On an iPad, iPhone 4 or other iOS 4 device, the built-in "Mail" app can open attachments in supported third party apps such as Documents To Go. This is a feature of the OS which is supported by Documents To Go 3.3 and higher. In order to open email attachments in Documents To Go directly from the Mail app:

  • Tap and hold the attachment icon in the email
  • Select "Open in DocsToGo"
    - OR -
  • Select "Open In..." and then choose "DocsToGo"

NOTE: If you are using an iPhone or iPod touch with OS 3.0 or 3.1, the Mail app cannot open email attachments in Documents To Go. Although apps such as Documents To Go can send files to the Mail app to be attached to outgoing email messages, the Mail app can only open files in Apple's built-in viewers. This is a limitation of the built-in Mail app on OS 3.1 or lower.