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Documents To Go Hot Topics for iPhone

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Documents To Go Hot Topics iPhone Answers:


A file I was previously able to edit in 'Sheet To Go' is now locked/read only

You have the option of reverting back to the previous 'Sheet To Go' version, so that you can edit your file. You can do so by following these steps: Open Docs To Go and go to More/Settings/Help and under Advanced Options, turn the Legacy Spreadsheets option from 'Off' to 'On'.

Background: We have introduced greater protection against corrupting files in specific cases where functions and/or tables are not technically supported, and have thus set these files to 'read-only' in the latest version.

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How do I insert/delete rows or columns in Sheet To Go?

To insert a row:
1. Tap and hold on the column or row header below where you would like the new column/row inserted.
2. You will then see options to Cut, Copy, Insert/Delete, Hide/Unhide.
3. Select Insert/Delete and you will get the option to Insert Rows (or columns) or Delete Rows (or columns).
NOTE: An inserted row will be added above the selected row. An inserted column will be inserted to the left of the selected column.

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What file formats are supported by Documents To Go for iPad/iPhone/iPod touch?

The following is a list of file formats supported in Documents To Go for iPad/iPhone/iPod touch, as well as how each format is supported (view/edit/create, view-only, etc):

Editing & Viewing
Documents To Go can view, edit, and create the following file formats:

View-Only
Documents To Go incorporates Apple's built-in viewers for viewing the following file types:

Word processing:

  • View/Edit/Create:
    • MS Word 97-2004 Document (doc)
    • MS Word 2007-2013 Document (docx)
  • View/Edit:
    • MS Word Macro-Enabled Document (docm)
    • Text (txt)

Spreadsheet:

  • View/Edit/Create:
    • MS Excel 97-2004 Workbook (xls)
    • MS Excel 2007-2013 Workbook (xlsx)
  • Presentation:

    • View/Edit: *
      • MS PowerPoint 97-2004 Presentation (ppt)
      • MS PowerPoint 2007-2013 Presentation (pptx)
    • View/Edit: *
      • MS PowerPoint 97-2004 Template (pot)
      • MS PowerPoint 2007-2013 Template (potx)
      • MS PowerPoint 97-2004 Show (pps)
      • MS PowerPoint 2007-2013 Show (ppsx)

     

Word processing:

  • MS Word 97-2004 Template (dot)
  • MS Word 2007-2013 Template (dotx)
  • RTF (not currently supported via desktop sync)

Spreadsheet:

  • MS Excel 97-2004 Template (xlt)
  • MS Excel 2007-2013 Template (xltx)

Presentation:

  • MS PowerPoint Macro-Enabled Presentation (pptm)
  • MS PowerPoint Macro-Enabled Template (potm)
  • MS PowerPoint Macro-Enabled Show (ppsm)

Adobe Acrobat

  • PDF

Web:

  • HTM/HTML

Graphics:

  • BMP
  • GIF
  • JPG/JPEG
  • PNG
  • SVG
  • TIF/TIFF

iWork '08 & '09:

  • Pages
  • Numbers
  • Keynote

Cloud Accounts (iPad, iPhone 4 or higher or other iOS 5 or higher device)
All of the above formats are supported via synchroniztion with supported online/cloud storage accounts in Documents To Go Premium on the device.

Google Drive
In addition to the formats supported via cloud storage, synchronization with Google Drive also supports converted versions of OpenDocument Text (odt), OpenDocument Spreadsheet (ods), Rich text (rtf), and Comma-separated values (csv) files.

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Where can I find the user manual?

Click here to view the user manual.

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How do I reinstall Documents To Go?

If you previously purchased Documents To Go for iPad/iPhone/iPod touch but have uninstalled it on your device, you can reinstall it to your iOS device by following the steps below:

  1. Go to the App Store on your device.
  2. Make sure you are signed in with the same account used for the original purchase.
  3. Locate Documents To Go, then tap the cloud icon.
  4. Once it is downloaded, you can tap Open to start using it.

If you have difficulty redownloading Documents To Go, or if the App Store tries to charge you to purchase it again, click here for troubleshooting information on Apple's support site.

Premium Upgrade (In-app purchase / Store):

If you used the in-app purchase option to upgrade to the Premium version of Documents To Go and you need to reinstall it, do not download "Documents To Go Premium" from the App Store or you will be charged for it. Instead, locate and reinstall the standard "Documents To Go" app that you originally purchased. Once you have reinstalled it, follow these steps:

  1. 1. Open the "DocsToGo" app on the device.
  2. 2. Choose the "More" option on the main Documents To Go screen and select "Store"
  3. 3. Scroll to the bottom of the next screen and you will see "Already Purchased? Tap to Redeem Purchases".
  4. 4. Tap the option for "Redeem Purchases" and enter your password when prompted.

After a moment, the Premium features will be re-enabled.

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How do I reinstall Documents To Go DESKTOP App on my Mac or PC?

To reinstall the Documents To Go for iOS desktop application, click one of the following directly from your PC or Mac:
Windows Desktop Installer
Mac OS Desktop Installer

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My iPad/iPhone/iPod touch is not listed in the "Add Device Wizard".

Step 1 - Internet Connection

Please be sure you can make an internet connection on both your device and your computer.

  • On your device, make sure WiFi is enabled and that you can browse to a live webpage in Safari.
  • Your iOS device and computer must be on the same WiFi Network. You cannot sync via USB cable. Note that places that offer free WiFi connections, often block certain traffic on the WiFi router.
  • Check if your router supports multicasting. Bonjour requires that your wireless router supports "multicasting." There are some wireless routers that do NOT support this feature. Contact the manufacturer of your router to find out how to enable the multicasting feature if it is supported.

Step 2 - Device name

Please note that if your device is not named, this is a reason that the device may not be listed. If your device is not listed, try clicking where it says “no devices found” in the window that should list devices found on the network.

Step 3 - Bonjour

Documents To Go relies on Bonjour to discover the device on the network. If Bonjour cannot find your device, there is no way to pair it with the Desktop application. There are a couple of reasons why Bonjour cannot discover the device on the network:

1. Bonjour is not enabled. To ensure that Bonjour is enabled, open iTunes on your computer and follow these steps:

  • On your computer, go to your Control Panel>>Administrative Tools>>Services
  • Right click on "Bonjour" and choose "Start"

2. Bonjour needs to be repaired. To repair Bonjour:

  • Go to Start > Control Panel
    Under "Programs", select Uninstall A Program (or if the Control Panel is in "Classic View", go to Programs And Features)
    In the list that appears, select Bonjour
    Click Repair and repair the installation
If you are using a Mac, you must have the Bonjour update installed which can be found here: http://support.apple.com/kb/HT1338

Step 4 - Open Docs To Go

Please be sure that Documents To Go is open on your device.

  • Select the DocsToGo icon on your device to open the app.
  • If you did not have Documents To Go opened before, please select "Add Device" again from the desktop application and try to connect your device with the computer again.

Step 5 - Firewalls

Firewall software such as Norton Antivirus, AVG Anti-Virus, ZoneAlarm and others can prevent Documents To Go Desktop or Bonjour from communicating with your device (Bonjour is technology from Apple for discovering wireless devices).Sometimes, a firewall may be blocking Documents To Go or Bonjour. To check if your Firewall is causing the problem, please follow these steps:

  • Turn off your firewall to check if this is blocking either Documents To Go or Bonjour (if you are using Windows Firewall, you can generally find its settings in Control Panel > Security Center > Windows Firewall).
    If turning off your firewall resolves the problem, you should be able to turn the firewall back on and create exceptions for Documents To Go and Bonjour:
    • In your firewall settings, create an exception for Bonjour to allow incoming and outgoing connections.
    • In your firewall settings, create an exception for Documents To Go to allow outgoing connections over any protocol.
    NOTE: If you are in a corporate environment and cannot alter your firewall settings, you will need to contact your IT administrator.
For more information about troubleshooting Bonjour/firewall issues, please see the following page on Apple's support site: http://support.apple.com/kb/TS2235

Step 6 - VPN

If you use VPN on your computer, it may be causing a conflict with Bonjour or Documents To Go. If you use VPN and it is on, you will need to see if it causing a conflict by following these steps:

  1. Turn off VPN on your computer (open the Properties settings for your wireless network connection and disable the VPN service option).
  2. Close the Documents To Go Desktop application and then reopen it.
  3. Close the Documents To Go application on your device and then reopen it.
  4. Attempt the pairing again by selecting Add Device in the Desktop application.
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Desktop synchronization no longer works, or my device is disconnected. How can I fix it?

Please verify/try the following:

  1. Documents To Go is open on your device. The application must be running for your device to be found
  2. Your iOS device is connected to the same WiFi network as your computer (Docs To Go cannot connect to a device via USB)
  3. Try to remove the pairing from Documents To Go on both the computer and the device, and then re-pair them. Note: If you have files saved in the My DocsToGo folder on your desktop or in the Desktop folder on your device, be sure to save them elsewhere before removing the pairing or you will lose them.

    To "re-pair" the Desktop and the iOS device, follow these steps:

    1. Open Documents To Go Desktop on the computer.
    2. Go to the Options menu (Windows) or the Device menu (Mac) and select "Remove Device" (click Yes).
    3. Once the device is removed, close Documents To Go Desktop.
    4. Open Documents To Go on the device.
    5. Tap the More tab at the bottom of the screen and then choose Settings button (gears), then select your computer name under "Desktops".
    6. Tap the "Delete This Desktop" button (tap Yes).
    7. Once the desktop is removed, close Documents To Go on the device.
    8. Reopen Documents To Go on both your computer and your device.
    9. In Documents To Go Desktop on the computer, go to the Options menu (Windows) or the Device menu (Mac) and select "Add Device" (or it may automatically run the Add Device Wizard).
    10. Follow the steps in the Add Device Wizard to complete the pairing, then try to synchronize (make sure you are in the Desktop tab on your device).

If the above suggestions do not work, try the following:

1. Temporarily disable your firewall, antivirus software, or internet security software installed

2. Ensure that Bonjour is enabled. Enable the Bonjour service (Windows only) by doing the following: Go to your Control Panel, choose "Administrative Tools", choose "Services." Right click on "Bonjour" and choose "Start"

3. Repair Bonjour.

  • Go to Start > Control Panel
  • Under "Programs", select Uninstall A Program (or if the Control Panel is in "Classic View", go to Programs And Features)
  • In the list that appears, select Bonjour
  • Click Repair and repair the installation
  • If you are using a Mac, you must have the Bonjour update installed which can be found here: http://support.apple.com/kb/HT1338
4. You can also try to delete your desktop from the handheld once more, delete your Wi-Fi connection, and then recreate both:
  1. Uninstall Documents To Go from ONLY the desktop
  2. Delete your desktop from the device by going to Documents To Go > Settings > Tap the name of your desktop that you sync the device with > Tap Delete This Desktop > Tap Yes to confirm deletion
  3. Re-download and reinstall the desktop application from here
  4. Go to the main screen and choose Settings > Wi-Fi
  5. Delete your Wi-Fi connection from the list
  6. Create a new Wi-Fi connection, select your connection and verify Wi-Fi is working on the phone, allowing you to browse the web.
  7. Re-pair, then re-add your folder to the desktop, and sync

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I'm trying to pair my iPhone/iPod/iPad with my computer but it tells me my device is already paired.

    Remove the pairing from Documents To Go on both the computer and the device, and then re-pair them. Note: If you have files saved in the My DocsToGo folder on your desktop or in the Desktop folder on your device, be sure to save them elsewhere before removing the pairing or you will lose them.

    Follow these steps:

  1. Open Documents To Go Desktop on the computer.
  2. Go to the Options menu (Windows) or the Device menu (Mac) and select "Remove Device" (click Yes).
  3. Once the device is removed, close Documents To Go Desktop.
  4. Open Documents To Go on the device.
  5. Tap the Settings button (gears), then select your computer name under "Desktops".
  6. Tap the "Delete This Desktop" button (tap Yes).
  7. Once the desktop is removed, close Documents To Go on the device.

Next, reopen Documents To Go on both your computer and your device. In Documents To Go Desktop on the computer, go to the Options menu (Windows) or the Device menu (Mac) and select "Add Device" (or it may automatically run the Add Device Wizard). Follow the steps in the Add Device Wizard to complete the pairing, then try to synchronize.


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I receive the error "Download Failed- Safari cannot download this file" when trying to download the Documents To Go Desktop app on my iPad.


The Documents To Go Desktop application is intended for your desktop or laptop computer running a Windows or Macintosh operating system. Please download the desktop application to your desktop or laptop computer.


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I receive an error message when trying to open a file in Documents To Go on my iPhone/iPad/iPod

You may receive various error messages for the following reasons:

  1. The file type was created in an unsupported version of Microsoft Office such as MS Office 95 or below (These files will have a .doc, .xls, or .ppt extension).
  2. The file was created by a non-Microsoft program such as OpenOffice. Files created by non-Microsoft programs in Microsoft Office file formats (.doc or .xls) are not officially supported. This is because non-Microsoft programs create Word and Excel files differently than Microsoft Office does. This means that even though programs such as OpenOffice can create .DOC and .XLS files, they are not exactly the same as .DOC and .XLS files created by Microsoft Word or Excel. Therefore, such files are not always fully compatible with Documents To Go, which is why they are not supported.
  3. The file was damaged or became corrupted.
    Solution:
  • Open the file in Microsoft Office on your Windows or Mac OS computer
  • Choose "save as" from the menu

  • Save the file in a version of Microsoft Office that Documents To Go supports such as 2003 or 2007.
  • Reload the newly saved file to your iOS device
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Which Excel functions and formulas are supported in Documents To Go for iPhone/iPod Touch/iPad

Documents To Go supports the majority of Excel spreadsheet functions. If a spreadsheet contains a function not supported by Documents To Go, the file will be locked on the device. Below is a list of Excel spreadsheet functions supported by Documents To Go. For more detailed information about each function, please refer to the Help file in Excel.

 

Name (@) Returns Classification
Unary - Subtraction negation Arithmetic Operator
+ Addition Arithmetic Operator
- Subtraction Arithmetic Operator
* Multiplication Arithmetic Operator
/ Division Arithmetic Operator
^ Exponentiation Arithmetic Operator
Unary Addition Arithmetic Operator
= Equal to Comparison Operator
<> Not equal to Comparison Operator
<= Less than or equal to Comparison Operator
>= Greater than or equal to Comparison Operator
< Less than Comparison Operator
> Greater than Comparison Operator
& Connects, or concatenates, two values to produce one continuous text value Text Operator
DATE (yr, mon, day) The date number of yr, mon, day Date & Time
DAY(date number) The day number of date number Date & Time
HOUR(time number) The hour number of time number Date & Time
MINUTE(time number) The minute number of time number Date & Time
MONTH(date number) The month number of date number Date & Time
NOW() The serial number for the current date and time Date & Time
SECOND(time number) The second number of time number Date & Time
TIME(hr, min, sec) The time number of hr, min, sec Date & Time
TIMEVALUE(time_text) The year number of a date Date & Time
TODAY() The serial number for the current date Date & Time
WEEKDAY(date number, flags) The weekday number of date number (flags specifies what number gets mapped to what day) Date & Time
YEAR(date number) The year number of date number Date & Time
DDB(cost, salvage, life, period, factor) Returns the depreciation of an asset for a specified period using the double-declining balance method or some other method you specify Financial
FV(pmt, int, term) The future value of a series of equal payments, each of amount pmt, earning periodic interest rate int, over the number of payment periods in term Financial
IRR(range, guess) The internal rate of return for the series of cash flows in range, based on the approximate percentage guess of the IRR Financial
NPER(rate, pmt, pv, fv,type) The number of periods for an investment with interest rate per period, payment pmt for each period, present value pv, [and future value fv], base a constant rate, given the type (indicating payment due at the end (0) or beginning (1), default (0) Financial
NPV(int, range list) The present value of the series of future cash flows in range list, discounted at periodic interest rate int Financial
PMT(prin, int, term) The amount of the periodic payment needed to pay off principle prin, at periodic interest rate int, over the number of payment periods in term Financial
PV(pmt, int, term) The present value of a series of equal payments, each of amount pmt, discounted at periodic interest rate int, over the number of payment periods in term Financial
RATE(nper, pmt, pv, fv,type, guess) The interest rate per period for an annuity with nper total number of payment periods, pmt payment for each period, present value pv, [and future value fv], given the type (indicating payment due at the end (0) or beginning (1), default (0) Financial
SLN(cost, salvage, life) Returns the straight-line depreciation of an asset for one period. Financial
SYD(cost, salvage, life, per) Returns the sum-of-years' digits depreciation of an asset for a specific period. Financial
AND(list) Returns TRUE if all its arguments are TRUE; returns FALSE if one or more arguments is FALSE. Logical
OR(list) Returns TRUE is any argument is TRUE; returns FALSE if all arguments are FALSE. Logical
NOT(x) Reverses the value of its argument. Logical
TRUE() Returns the logical value TRUE. Logical
FALSE() Returns the logical value FALSE. Logical
IF(cond, x, y) Returns x if condition is TRUE, and y if FALSE Logical
CHOOSE(index, number, value1, value2) Returns a value from a list of values. Lookup & Reference
COLUMNS(array) Returns the number of columns in a reference. Lookup & Reference
HLOOKUP(x, range, row number, exact match) The contents of the cell in row row number which lies directly below the cell in the top row of range that matches x. Row number is relative to the top of the table. The match to x may or may not have to be anexact match. Lookup & Reference
INDEX(reference, row_num, column_num area_num) Uses an index to choose a value from a reference. Lookup & Reference
MATCH(lookup_value, lookup_reference, match_type) Looks up values in a reference Lookup & Reference
ROWS(array) Returns the number of rows in a reference Lookup & Reference
VLOOKUP(x, range, column number, exact match) The contents of the cell in column column number which lies directly across from the cell in the first column of range that matches x.Column number is relative to the left of the table. The match to x may or may not have to be an exact match. Lookup & Reference
ABS(x) The absolute value of x Math & Trig.
ACOS(x) The arc cosine of angle x Math & Trig.
ASIN(x) The arc sine of angle x Math & Trig.
ATAN(x) The arc tangent of angle x Math & Trig.
ATAN2(x, y) The arc tangent of angle y/x Math & Trig.
COS(x) The cosine of angle x Math & Trig.
COUNTIF(range, criteria) Counts the number of non-blank cells within a range that meet the given criteria Math & Trig.
DEGREES(x) x*180/p Math & Trig.
EVEN (number) Rounds a number to nearest even integer. Negative numbers are adjusted away from zero. Math & Trig.
EXP(x) The number e raised to the xth power Math & Trig.
FACT(number) Returns the factorial of a number Math & Trig.
INT(x) Rounds a number down to the nearest integer Math & Trig.
LN(x) The natural log of x Math & Trig.
LOG(number, base) Returns the log of a number to a specified base. Math & Trig.
LOG10(x) The log (base 10) of x Math & Trig.
MOD(x, y) The remainder of x/y Math & Trig.
ODD (number) Rounds a number up to the nearest odd integer. Math & Trig.
PI() The number p Math & Trig.
POWER(number, power) Returns the result of a number raised to a power. Math & Trig.
PRODUCT(number1, number2) Multiplies its arguments Math & Trig.
RADIANS(x) x*p/180 Math & Trig.
ROUND(x, n) x rounded to n places Math & Trig.
SIN(x) The sine of angle x Math & Trig.
SQRT(x) The positive square root of x Math & Trig.
SUM(list) The sum of the values in list Math & Trig.
SUMIF(range, criteria, sum_range) Adds the cells specified by a given criteria Math & Trig.
TAN(x) The tangent of angle x Math & Trig.
TRUNC(number, num_digits) Truncates a number to an integer Math & Trig.
AVERAGE(list) The average of the values in list Statistical
COUNT(list) The number of non-blank entries in list Statistical
COUNTA(list) How many values are in the list of arguments Statistical
COUNTBLANK(range) Counts the number of blank cells in a range Statistical
MAX(list) The maximum value in list Statistical
MIN(list) The minimum value in list Statistical
STDEV(list) The sample standard deviation of the values in list Statistical
STDEVP(list) The population standard deviation of the values in list Statistical
VAR(list) The sample variance of the values in list Statistical
VARP(list) The population variance of the values in list Statistical
CONCATENATE(string) Concatenates a list of strings or values together Text
EXACT(text1, text2) Checks to see if two text values are identical Text
FIND(find_text, within_text, start_num) Finds one text value within another (case-sensitive) Text
LEFT(text, num_chars) Returns the leftmost characters from a text value Text
LEN(text) Returns the number of characters in a string Text
LOWER(text) < Text
MID(text, start_num, num_chars) Returns a specific number of characters from a text string Text
PROPER(text) Capitalizes the first letter in each word of a text value Text
REPLACE(old_text, start_num, num_chars, new_text) Replaces characters within text Text
REPT(text, number_times) Repeats text a given number of times Text
RIGHT(text, num_chars) Returns the rightmost characters from a text value Text
SUBSITUTE(text, old_text, new_text, instance_num) Substitutes new text for old text in a text string Text
T(value) Converts its arguments to text Text
TRIM(text) Removes spaces from text Text
UPPER(text) Converts text to uppercase Text
VALUE(string) String that looks like a number in its actual numeric value Text
DAVERAGE(database, field, criteria) Averages the values in a column in a list or database that match conditions you specify. Database
DCOUNT(database, field, criteria) Counts the cells that contain numbers in a column in a list or database that match conditions you specify. Database
DCOUNTA(database, field, criteria) Counts the nonblank cells in a column in a list or database that match conditions you specify. Database
DGET(database, field, criteria) Extracts a single value from a column in a list or database that matches conditions you specify. Database
DMAX(database, field, criteria) Returns the largest number in a column in a list or database that matches conditions you specify. Database
DMIN(database, field, criteria) Returns the smallest number in a column in a list or database that matches conditions you specify. Database
DPRODUCT(database, field, criteria) Multiplies the values in a column in a list or database that matches conditions you specify. Database
DSTDEV(database, field, criteria) Estimates the standard deviation based on a sample, using the numbers in a column in a list or database that matches conditions you specify. Database
DSTDEVP(database, field, criteria) Calculates the standard deviation of a population based on the entire population, using the numbers in a column in a list or database that matches conditions you specify. Database
DSUM(database, field, criteria) Adds the numbers in a column in a list or database that matches conditions you specify. Database
DVAR(database, field, criteria) Estimates variance based on a sample, using the numbers in a column in a list or database that matches conditions you specify. Database
DVARP(database, field, criteria) Calculates the variance of a population based on the entire population, using the numbers in a column in a list or database that matches conditions you specify. Database
ERROR.TYPE(error_val) Returns a number corresponding to an error type Informational
ISBLANK(value) TRUE if the value is blank Informational
ISERR(value) TRUE if the value is any error except #N/A Informational
ISERROR(value) TRUE if the value is any error value Informational
ISLOGICAL(value) TRUE if the value is a logical value Informational
ISNA(value) TRUE if the value is the #N/A Informational
ISNONTEXT(value) TRUE if the value is not text Informational
ISNUMBER(value) TRUE if the value is a number Informational
ISTEXT(value) TRUE if the value is text Informational
N(value) Returns a value converted to a number Informational
NA() Returns the error value #N/A Informational

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Can Documents To Go synchronize with multiple desktop computers?

Yes, Documents To Go can synchronize with multiple desktop computers by using the Documents To Go Desktop program, or by using an online "cloud storage" service.


Documents To Go can be set up to synchronize with the "Documents To Go Desktop" program on multiple computers. Each computer will have its own separate sync folder in the "Desktop Files" section in Documents To Go on the device, and each sync folder on the device will only synchronize with its associated computer. If you want to copy files between different computers, you can open a file in Documents To Go and do a "Save As" to save a new copy of it to another desktop sync folder. However, it would be a separate copy of the file and would not synchronize changes with the original.

Cloud Storage Synchronization(Documents To Go Premium only)
Documents To Go Premium supports synchronization with several online "cloud storage" services. You can download and edit files from your online account directly in Documents To Go, and synchronize your changes back to that account. Most (if not all) of the supported cloud storage services have their own options to synchronize your online files with one or more desktop computers. Therefore, if you edit or create files in Documents To Go and sync them to your online account, the online account can synchronize them to your desktop computer(s).


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How do I set up Documents To Go to sync files from a cloud account?

You can download files from your online account directly to Documents To Go on the device, and any changes you make can be saved and synchronized back to that online account. You can also create new files in Documents To Go and upload them to your account.

    To set up online file synchronization in Documents To Go, follow these steps:
  1. Open Documents To Go on your device.
  2. Tap the Cloud tab.
  3. Select the Account type you wish to access (Google Drive, iCloud, etc.)
  4. Enter the settings for your account:
    Email / Username / Member Name: The email address or username for your cloud account. These may or may not be the same, depending on the type of account yu have.
    Password: The password for your cloud account.
  5. After entering your Settings, tap "Sign in or Save" and wait for it to verify your settings.
  6. To set the "Max Cache size" which is the maximum amount of space used to store downloaded copies of your online files in Documents To Go (default is 100 MB), go to Settings and click on the account name.
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Does Documents To Go have a spell check feature?

There is no actual spell check feature in Documents To Go; we use the built-in Auto Correct Technology. If Auto-Correct is not working when you are using Documents To Go, that is because the iOS setting is turned off. To turn it back on, go to the General Settings on your device. Scroll down and select 'Keyboard'. In the top box, there should be an option for Auto Correction. Slide this option from 'Off' to 'On'.

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How do I edit my document?

To edit your document, tap anywhere on the screen and then select the pencil icon in the top right corner. Your file will then be switched to Edit mode!

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How do I sort rows in Sheet To Go?

To sort a row in Sheet To Go, tap on the formatting "pen" on the top green bar to bring up the formatting menu. Then tap on the A for the cell formatting options and tap the Sort button.

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I am missing some features in PowerPoint. Why?

Our PowerPoint engine has been completely re-engineered from the ground up to greatly improve the viewing and editing capabilities. The viewing experience now includes enhancements not found in previous versions such as SmartArt.  In addition, we've greatly improved the integrity of other slide objects such as charts and images.  The editing has also been immensely improved, most evident in the ability to edit text on the individual slides themselves (instead of in Outline View only, which was what was previously supported).  Finally, the speed that the slide renders has also been upgraded. With all these improvements, however, there were some items that had to be temporarily removed in order to get this update out to our customers sooner. Specifically, the ability to create new PowerPoint files did not make this release, nor did the ability to create or edit Notes.  Rest assured that this is currently slated as a "must update" and will be available soon to Premium users.

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How do I send multiple attachments in one email?

To attach multiple documents to an email, do the following:
1. Open Documents To Go and find the files that you want to mail (they must all be in one section for this to work. For example, you can send more than one "local" file (those listed on your iPhone/iPad tab, but not one from the iPhone tab and one from Google Drive).
2. Tap More >> Select (if you are using an iPad, you can simply tap on the check mark in the top right corner).
3. Tap on the documents that you want to send in the email then tap on the envelope icon on the bottom toolbar.
4. This will open a new email, with the files attached!

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How do I select multiple cells, rows, or columns in an Excel file in Documents To Go?

To select multiple cells, tap and hold. You will see dotted lines appear around the cells you are selecting. Then simply "drag" to select multiple cells. The same method can be used to select multiple columns or rows.

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Can I freeze rows or columns in Documents To Go?

Single and multiple rows or columns may be frozen in a spreadsheet. To freeze a row or column, select it, and tap the Freeze Panes icon at the bottom of the screen Once the chosen area is frozen, that area will remain on screen while you're able to pan the rest of the unfrozen document. To freeze both a row and a column, select a single cell and tap the Freeze Panes icon at the bottom of the screen. The panes will be frozen around that cell.

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How do I add files and folders to Documents To Go Desktop?

    There are two basic ways to add files and folders to Documents To Go Desktop on your computer:
  • Move files & folders into the My DocsToGo folder on your computer.
  • Add folders to the Documents To Go Desktop application on your computer.

You can use whichever method you like. Both methods are described below:

Move files & folders into the My DocsToGo folder:

The first time you successfully pair your iPad/iPhone/iPod touch with the Documents To Go Desktop application, a folder named "My DocsToGo" will be created in the Documents folder on your computer, and a shortcut to this folder will be created on the Desktop:


Mac:

Windows:



This folder will automatically be added to Documents To Go Desktop. Simply move files (or folders containing files) into the My DocsToGo folder, and they will be copied to the device the next time you synchronize.

Add folders to the Documents To Go Desktop application:

Instead of moving files & folders into the My DocsToGo folder, you can add additional folders to Documents To Go Desktop by dragging & dropping them into the program (or by using the "Add Folder" button). These folders will sync with the device the same way the My DocsToGo folder does.

After adding a folder, you can double-click on it in the Documents To Go Desktop program (or use the "Edit Folder" button) to see list of all the supported items that exist within that folder. By default, all supported items inside the folder will be synchronized (you can uncheck any items that you do not want to sync to your device).

NOTE:If you remove a folder from Documents To Go Desktop, it will not be deleted from your computer, but it will no longer sync with your device.

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Certain files or folders in Documents To Go Desktop do not sync to my iPad/iPhone/iPod touch.

    There are several reasons why certain files or folders may not sync to Documents To Go on your device:
  • Unsupported file types
    File formats that are not supported by Documents To Go will not synchronize. They will not cause any problems for the other files and will simply be ignored by Documents To Go Desktop.
  • Missing file extensions
    Files that are missing extensions will not synchronize. If the missing files are supported but are missing file extensions, find those files on your computer and add the appropriate extension to each one.
  • Not selected for synchronization
    Files and subfolders within a folder listed in Documents To Go Desktop can be individually set to sync or to not sync. In Documents To Go Desktop, select a folder and click the "Edit Folder" button. You will see a list of all the supported files & subfolders that exist within that folder (click the '+' button next to a folder to see its contents). Any files or subfolders that are not checked will not synchronize. Simply click the empty checkboxes next to items you want to sync to your device.
  • Shortcuts & Aliases
    'Shortcuts' (Windows) and 'Aliases' (Mac) are very small files which point to real files or folders located somewhere else on a computer. Although opening a shortcut or alias will open the real file/folder that it points to, it is not the actual file (it is literally just a shortcut to the actual file). Shortcuts or aliases within a folder listed in Documents To Go Desktop will not synchronize. You will need to move the original files/folders into the "My DocsToGo" folder, or add the folder containing them to Documents To Go Desktop.

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I have a copy of Documents To Go on another platform/operating system. Can I transfer that license to iOS?

Unfortunately, we cannot transfer the license to another operating system free of charge. If you want to use Documents To Go for the iOS platform you would need to purchase a license through the App Store/iTunes. Since it is not sold direct through DataViz, we are not able to offer a discount to our customers.

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How do I purchase Documents To Go Premium Edition and/or Premium features?

The free version of Docs To Go/Docs To Go 'standard' has 'in-app purchase options' to buy Docs To Go Premium, Cloud access only, Desktop Sync only, or Password Protected file access only:
  1. Open Documents To Go and select "More " from the main screen then tap "Store".
  2. You will see options to purchase the Premium Pack, Cloud access, Desktop Sync, or Password Protected file access (for more information on any of these options tap on the respective Learn More link).
  3. Tap the price button next to the option you would like to purchase.
  4. Tap the "Buy" button to confirm your in-app purchase.

The in-app purchase process takes place through the App Store, and will add the purchased features to your existing version of Docs To Go.

NOTE: Although you will have the upgraded features, the icon for "DocsToGo" on your iPad/iPhone/iPod touch will remain the same vs. changing to the "Premium" version of the icon. This is normal, because technically the standard version of Documents To Go is installed (upgrades are like invisible "add-on" apps).



If you purchased Premium edition directly from the App Store, the icon will look like this: If you upgrade from the standard edition to the Premium edition, the icon will look like this:

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